Returns & Warranty
- Categories:Quality
- Time of issue:2024-05-29 16:54:06
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Returns & Warranty Center
Dedicated after-sales support for your Good Display ePaper products, ensuring satisfaction throughout your ownership experience
Quality Assurance
Every Good Display product undergoes comprehensive quality inspections to ensure it meets our rigorous standards before reaching you.
Our testing protocols include:
- Environmental adaptability testing
- Durability and stress testing
- Display performance validation
- Long-term reliability assessment
These procedures guarantee stable operation across diverse conditions and applications.
Our quality standards exceed industry requirements, providing you with confidence in every purchase.
Return Policy
We strive to make returns straightforward while ensuring fairness for all customers.
| Product Type | Return Window | Conditions | Restocking Fee |
|---|---|---|---|
| Standard Products | 3 days receiving the goods | Unused, original packaging | 15% |
| Customized Products | Non-returnable | Except for manufacturing defects | N/A |
| Defective Products | Within warranty period | Verified manufacturing defect | None |
Important Return Requirements:
- Products must be unused with original packaging intact
- Customers are responsible for return shipping costs (except for warranty claims)
- Original shipping charges are non-refundable
- Return authorization must be obtained before shipping items back
Refund Processing Timeline: Once we receive and inspect your return, refunds are typically issued to customers within 3 business days. During peak periods, processing may take up to 7 business days.
Return Address:
No.1513, Zhongnan Building A, No.18, Zhonghua West ST,
Ganjingzi District, Dalian, 116033, Liaoning China
Important: Customized products (including those with soldered connectors/headers) cannot be returned unless verified as defective. Please contact support before initiating any return for customized items.
Warranty Policy
Good Display provides comprehensive warranty coverage to protect your investment and ensure long-term satisfaction.
Standard Warranty: 12 months from date of purchase (varies by product category)
Warranty Coverage Includes:
- Free repair for manufacturing defects
- Replacement of defective units
- Technical support for installation and operation
- Firmware updates and compatibility assistance
Warranty Exclusions:
- Damage from improper handling or installation
- Unauthorized modifications or repairs
- Normal wear and tear
- Damage from environmental factors beyond specifications
Register your product to activate extended warranty options and receive important updates.
Distributor Network Support
Products purchased through authorized Good Display distributors receive localized support through our partner network.
Key Benefits of Purchasing Through Authorized Distributors:
- Localized technical expertise and consultation
- Faster regional support and service
- Simplified returns through original purchase channels
- Access to region-specific promotions and support programs
Our authorized distributor network spans major regions, ensuring you receive professional pre-sales guidance and responsive after-sales service.
Important: All returns for distributor-purchased products must be processed through the original distributor. Direct returns to Good Display will be redirected to the appropriate distributor.
Find your nearest authorized distributor →
Support & Return Authorization
If you're experiencing issues with your Good Display product, our support team is ready to help. We'll review your case and determine the appropriate solution—whether that's repair, replacement, or return authorization.
Before Contacting Support: Please have your product serial number, purchase date, and a clear description of the issue ready. This helps us serve you more efficiently.
Our commitment to quality extends throughout your ownership experience
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Time of issue:2020-04-27 00:00:00
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