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Why can't I download files?

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  • Time of issue:2024-01-14 10:00
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(Summary description)

Why can't I download files?

(Summary description)

  • Categories:FAQ
  • Author:
  • Origin:
  • Time of issue:2024-01-14 10:00
  • Views:
Information

Disabling Pop-up Blockers

Guide for different browsers and devices

Many users face challenges in downloading files due to their browsers blocking pop-up windows. This guide provides step-by-step instructions to disable pop-up blockers across various browsers and devices.

Pop-up Blocker Illustration

A pop-up blocker is a program that prevents pop-ups from appearing, typically to block ads. However, they may also hinder useful windows like download confirmations or print options. Use this guide to manage your pop-up settings.

Internet Explorer®

  1. 1 Click Tools or the gear icon.
  2. 2 Click Internet options.
  3. 3 Click the Privacy tab.
  4. 4 Uncheck Turn on Pop-up Blocker.
  5. 5 Click OK.

Chrome®

  1. 1 Click the Chrome menu button (three dots in the upper-right corner).
  2. 2 Select Settings.
  3. 3 Under Privacy and security, click Site settings.
  4. 4 Click Pop-ups and redirects.
  5. 5 Enable Sites can send pop-ups and use redirects.

Video tutorial for Chrome pop-up settings

Firefox®

  1. 1 Click the Open menu button (three bars in the upper-right corner).
  2. 2 Click Options or Preferences.
  3. 3 Select Privacy & Security on the left.
  4. 4 Uncheck Block pop-up windows to disable the pop-up blocker.
  5. 5 Close and relaunch Firefox.

Safari®

  1. 1 Click the Safari menu.
  2. 2 Select Preferences from the drop-down.
  3. 3 Click Websites.
  4. 4 Click Pop-up Windows on the left side.
  5. 5 Click the drop-down next to your site and select Allow.
  6. 6 Close and reopen Safari.

Video tutorial for Safari pop-up settings

iPhone® or iPad® iOS

  1. 1 Open the Settings app in iOS and go to Safari.
  2. 2 Under General Safari settings, toggle the switch next to Block Pop-ups to the OFF position.

Video tutorial for iOS Safari settings

Chrome® on Android™

  1. 1 Tap the three dots in the upper right-hand corner and select Settings.
  2. 2 Scroll down to Advanced settings and select Site settings.
  3. 3 Select Pop-ups and redirects.
  4. 4 Toggle the switch to enable pop-ups (on position) based on your preferences.

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