Why can't I download files?
- Categories:FAQ
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- Time of issue:2024-01-14 10:00
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(Summary description)
Why can't I download files?
(Summary description)
- Categories:FAQ
- Author:
- Origin:
- Time of issue:2024-01-14 10:00
- Views:
Disabling Pop-up Blockers
Guide for different browsers and devices
Many users face challenges in downloading files due to their browsers blocking pop-up windows. This guide provides step-by-step instructions to disable pop-up blockers across various browsers and devices.

A pop-up blocker is a program that prevents pop-ups from appearing, typically to block ads. However, they may also hinder useful windows like download confirmations or print options. Use this guide to manage your pop-up settings.
Internet Explorer®
- 1 Click Tools or the gear icon.
- 2 Click Internet options.
- 3 Click the Privacy tab.
- 4 Uncheck Turn on Pop-up Blocker.
- 5 Click OK.
Chrome®
- 1 Click the Chrome menu button (three dots in the upper-right corner).
- 2 Select Settings.
- 3 Under Privacy and security, click Site settings.
- 4 Click Pop-ups and redirects.
- 5 Enable Sites can send pop-ups and use redirects.
Video tutorial for Chrome pop-up settings
Firefox®
- 1 Click the Open menu button (three bars in the upper-right corner).
- 2 Click Options or Preferences.
- 3 Select Privacy & Security on the left.
- 4 Uncheck Block pop-up windows to disable the pop-up blocker.
- 5 Close and relaunch Firefox.
Safari®
- 1 Click the Safari menu.
- 2 Select Preferences from the drop-down.
- 3 Click Websites.
- 4 Click Pop-up Windows on the left side.
- 5 Click the drop-down next to your site and select Allow.
- 6 Close and reopen Safari.
Video tutorial for Safari pop-up settings
iPhone® or iPad® iOS
- 1 Open the Settings app in iOS and go to Safari.
- 2 Under General Safari settings, toggle the switch next to Block Pop-ups to the OFF position.
Video tutorial for iOS Safari settings
Chrome® on Android™
- 1 Tap the three dots in the upper right-hand corner and select Settings.
- 2 Scroll down to Advanced settings and select Site settings.
- 3 Select Pop-ups and redirects.
- 4 Toggle the switch to enable pop-ups (on position) based on your preferences.
Additional Resources
Other reference documentsScan the QR code to read on your phone
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