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Why can't I download files?

  • Categories:FAQ
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  • Time of issue:2024-01-14 10:00
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(Summary description)

Why can't I download files?

(Summary description)

  • Categories:FAQ
  • Author:
  • Origin:
  • Time of issue:2024-01-14 10:00
  • Views:
Information
Many users face challenges in downloading files due to their browsers blocking pop-up windows. The following article provides guidance on how to disable pop-up blockers.
A pop-up blocker is a program that prevents pop-ups from appearing at certain times. These can be multiple internet windows or actual pop-ups triggered by coding on a webpage. Typically, pop-up blockers are installed to prevent pop-up ads from webpages. However, depending on the pop-up blocker, they may also hinder useful information. This could include option screens like print and download options, or they might prevent pop-ups that confirm downloads or display results on a page.
 

Internet Explorer®
Chrome®
Firefox®
Safari®
iPhone® or iPad® iOS
Chrome® on AndroidTM

 

 

 Internet Explorer®

Take the following steps to disable pop-up blockers:
  1. Click Tools or the gear icon.
  2. Click Internet options.
  3. Click the Privacy tab.
  4. Uncheck Turn on Pop-up Blocker.
  5. Click OK.

 

 Chrome®

Take the following steps to disable pop-up blockers:
  1. Click the Chrome menu button.
    Note: The button is on the upper-right of the browser and is indicated by three dots.
  2. Select Settings.
  3. Under Privacy and security, click Site settings.
  4. Click Pop-ups and redirects.
  5. Click Sites can send pop-ups and use redirects.
For more information, watch this video:

 

 Firefox®

Take the following steps to disable pop-up blockers:
  1. Click the Open menu button (three bars) in the upper-right corner.
  2. Click Options or Preferences.
  3. Select Privacy & Security on the left.
  4. Uncheck Block pop-up windows to disable the pop-up blocker.
  5. Close and relaunch Firefox.

 

 Safari®

Take the following steps to disable pop-up blockers:
  1. Click the Safari menu.
  2. Select Preferences from the drop-down.
  3. Click Websites.
  4. Click Pop-up Windows located on the left side.
  5. Click the drop-down next to Lexis and select Allow.
  6. Close and reopen Safari.
For more information, watch this video:


 iPhone® or iPad® iOS

Take the following steps to disable pop-up blockers:
  1. Open the Settings app in iOS and go to Safari.
  2. Under the General Safari settings, toggle the switch next to “Block Pop-ups” to the OFF position to disable the popup blocker.
For more information, watch this video:

 


  Chrome® on AndroidTM

Take the following steps to disable pop-up blockers:
  1. Tap the three dots in the upper right-hand corner and select Settings.
  2. Scroll down to the Advanced settings and select Site settings.
  3. Select Pop-ups and redirects.
  4. Toggle the switch on or off depending on your preferences.

 

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